The Right Customer Service

It seems as if customer service has become less of a priority in businesses that are supposed to be service-oriented. Personalization has gone by the wayside. Businesses are using technology to streamline their operations, sometimes at the risk of losing that customer...

HVAC Customer Service – Top Priority

With the release of the new fourth edition of Bel Air HVAC Customer Service Handbook, by Steve Coscia, we thought it might be a good opportunity to review a few basics that you, as a customer, should expect from your HVAC technician.  The book mentioned...

Emergency Service Counts

If you were to dial 911 for an emergency, you’d expect to get an operator to help you right away. You’d expect that an ambulance, police or fire truck would be sent immediately, depending on your needs. These emergency responders are trained to assess the situation...

Giving Thanks the HVAC Way

In this month of Thanksgiving and as we approach the holidays, there are many things for which we at HGH Mechanical are thankful, and many things we know our customers appreciate.  We want to take the time to express our gratitude for several things, and give you...

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