It seems as if customer service has become less of a priority in businesses that are supposed to be service-oriented. Personalization has gone by the wayside. Businesses are using technology to streamline their operations, sometimes at the risk of losing that customer...
With the release of the new fourth edition of Bel Air HVAC Customer Service Handbook, by Steve Coscia, we thought it might be a good opportunity to review a few basics that you, as a customer, should expect from your HVAC technician. The book mentioned...
This winter has had its challenges, and more often than not, while driving through residential neighborhoods in Harford County, we invariably saw one or two homes with an HVAC service van parked in the driveway. Lucky for these residents, they were able to get service...
If you were to dial 911 for an emergency, you’d expect to get an operator to help you right away. You’d expect that an ambulance, police or fire truck would be sent immediately, depending on your needs. These emergency responders are trained to assess the situation...
In this month of Thanksgiving and as we approach the holidays, there are many things for which we at HGH Mechanical are thankful, and many things we know our customers appreciate. We want to take the time to express our gratitude for several things, and give you...
