It seems as if customer service has become less of a priority in businesses that are supposed to be service-oriented. Personalization has gone by the wayside. Businesses are using technology to streamline their operations, sometimes at the risk of losing that customer...
With the release of the new fourth edition of Bel Air HVAC Customer Service Handbook, by Steve Coscia, we thought it might be a good opportunity to review a few basics that you, as a customer, should expect from your HVAC technician. The book mentioned...
This winter has had its challenges, and more often than not, while driving through residential neighborhoods in Harford County, we invariably saw one or two homes with an HVAC service van parked in the driveway. Lucky for these residents, they were able to get service...
What do telescoping ladders, tape measures, digital cameras, mirrors, screwdrivers and soap bubble all have in common? They’re tools used to assess the performance of your appliances and HVAC systems. While these are common household items, they are helpful to the...
If you were to dial 911 for an emergency, you’d expect to get an operator to help you right away. You’d expect that an ambulance, police or fire truck would be sent immediately, depending on your needs. These emergency responders are trained to assess the situation...
