}

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The Right Customer Service

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It seems as if customer service has become less of a priority in businesses that are supposed to be service-oriented. Personalization has gone by the wayside. Businesses are using technology to streamline their operations, sometimes at the risk of losing that customer...

HVAC Customer Service – Top Priority

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With the release of the new fourth edition of Bel Air HVAC Customer Service Handbook, by Steve Coscia, we thought it might be a good opportunity to review a few basics that you, as a customer, should expect from your HVAC technician.  The book mentioned...

Tools of the Trade

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What do telescoping ladders, tape measures, digital cameras, mirrors, screwdrivers and soap bubble all have in common? They’re tools used to assess the performance of your appliances and HVAC systems. While these are common household items, they are helpful to the...

Emergency Service Counts

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If you were to dial 911 for an emergency, you’d expect to get an operator to help you right away. You’d expect that an ambulance, police or fire truck would be sent immediately, depending on your needs. These emergency responders are trained to assess the situation...

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